@article{
  author = {rezaei, narges, rezaei, Mohammad},
  title = {A model for improving banking services using customer knowledge management and mobile banking and examining its impact on customer loyalty in Bank Mellat},
  journal = {Journal of Information and Communication Technology},
  year = {2017},
  volume = {9},
  number = {31},
  pages = {33-44},
  doi = {}
}